Terms and Conditions
1. Trip Booking and Deposit Schedule
To secure a booking for any trekking, climbing, or touring itinerary with Jugal Holidays Pvt. Ltd., you must remit a non-refundable deposit equal to 25% of the total package cost.
- Confirmation: Once your deposit clears, we issue an official booking confirmation via email. We then allocate guides, reserve accommodations, purchase domestic flight segments, and initiate regional permits.
- Final Balance Payment: You must clear the remaining 75% balance upon arrival in Kathmandu prior to expedition departure. We accept cash in major international currencies (USD, EUR, GBP) and credit cards (Visa, MasterCard, American Express). Card processing carries a standard 3.5% merchant transaction fee.
- Payment Default: Jugal Holidays Pvt. Ltd. reserves the right to postpone, hold, or cancel logistics if trip fees are not settled in full before departure.
2. Identity and Travel Documentation
You must provide clear scanned copies of your valid passport (minimum 6 months validity from departure date) and passport-sized photographs within 10 days of booking confirmation.
We use these documents strictly to process national park permits, local municipal passes, TIMS cards, and restricted-area permits from the Nepal Department of Immigration. All documents are securely stored in accordance with internal data protection practices and discarded following journey completion.
3. Price Exclusions and Personal Responsibilities
Standard package pricing covers direct trail logistics. The following items remain your direct financial and personal responsibility:
- International airfare to and from Nepal, and tourist visa processing fees.
- Lunches and dinners in Kathmandu and Pokhara (unless explicitly listed in your itinerary).
- Beverages, bottled water, alcohol, personal snacks, laundry, and device charging fees along mountain routes.
- Monument entry fees within Kathmandu Valley heritage sites.
- Emergency evacuation expenses, helicopter rescue services, and medical treatment.
- Crew gratuities (tips) for guides and porters.
4. Cancellation and Refund Policy
Trip logistics require upfront capital commitments for national park permits, domestic airline ticketing, and field staff retention. We calculate cancellation charges as a percentage of your total trip cost based on the date of formal written notice:
| Notice Period Prior to Departure | Cancellation Penalty (% of Total Trip Price) |
|---|---|
| 60 or more days | Loss of initial 25% non-refundable deposit |
| 40 to 59 days | 40% of total package cost |
| 30 to 39 days | 60% of total package cost |
| 15 to 29 days | 80% of total package cost |
| Fewer than 15 days | 100% of total package cost (No refund) |
5. Mandatory High-Altitude Travel Insurance
Comprehensive adventure travel insurance is mandatory for all clients participating in high-altitude treks or mountaineering expeditions. Your policy must cover:
- Medical emergency response and full hospital admission.
- Helicopter emergency rescue and air ambulance evacuation up to 6,000 meters above sea level.
- Trip disruption, route alterations, and lost personal luggage.
6. Itinerary Changes and Force Majeure
Himalayan routes encounter extreme weather, domestic flight disruptions (including Lukla, Jomsom, and Dolpa airports), rockslides, and road closures. Jugal Holidays Pvt. Ltd. reserves the right to modify route itineraries to safeguard client safety. Extra accommodations, replacement flights, or alternative road transport caused by natural disruptions remain payable by the traveler.
